Shipping policy
Shipping Policy
Welcome to K28! We are committed to providing you with a pleasant shopping experience, including reliable and fast shipping options. Please carefully read our shipping policy below for details regarding the delivery of your orders.
Shipping Areas
We currently deliver to mainland France, as well as the following countries: [add a list of countries if you ship internationally. If your country of residence is not listed, feel free to contact us at info@k28.fr , and we will do our best to find a solution.
Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and public holidays). You will receive a notification by email once your order has been shipped.
Please note that during high-demand periods (sales, holidays, etc.), order processing may take a little longer.
Delivery Times
Delivery times vary depending on your location and the carrier chosen. Here are the estimated delivery times:
- Mainland France: 3 to 5 business days
- European Union: 5 to 10 business days
- International: 10 to 20 business days
These timeframes are for reference only and may vary depending on shipping conditions and product availability.
Shipping Fees
Shipping fees are calculated based on the delivery address and the weight of the order. They will be clearly displayed before you finalize your purchase.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order in real-time through the carrier’s website.
Delivery Delays
While we do our best to meet the estimated delivery times, delays may occur due to circumstances beyond our control (e.g., carrier delays, weather conditions, customs, etc.).
If you do not receive your order within the expected timeframe, please contact us at info@k28.fr, and we will do our best to resolve the issue.
Incorrect or Undeliverable Addresses
Please ensure that the delivery address you provide is correct and complete. K28 cannot be held responsible for delivery errors due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you will be responsible for the re-shipment costs.
Unreceived or Lost Orders
If your order is marked as delivered by the carrier but you have not received it, we recommend checking with your neighbors or local post office. If you still cannot locate the package, please contact us within 14 days of the estimated delivery date.
Damage and Loss During Shipping
We do our best to protect your items during shipping, but if your package arrives damaged, please send us photos of the damaged product to info@k28.fr within 48 hours of receipt. We will offer you a replacement or a refund.
Modifications or Cancellations
Once the order is placed and processing has begun, it is no longer possible to modify or cancel it. If you wish to make changes, contact us immediately after placing your order, and we will do our best to accommodate your request.
Contact Us:
If you have any questions regarding your order or our shipping policy, you can contact us at info@k28.fr or at +33 5 61 21 13 69.